The "Secret Squirrel" is
a quality control service whereby employees are observed,
unnoticed, as they perform their jobs. Basham
trains the receptionist, sales people, team leaders,
and service providers, therefore we have complete knowledge
of how an employee is to perform his or her job and relate
to the clients.
Management may not be around to see an employee go the
extra mile to help a client or perform their duties in
an above average manner.
The Secret Squirrel simply observes, interacts,
with the employee, and then reports on his/her
work ethic, honesty, fairness, and knowledge. The
Squirrel also notes how the employee engaged the
shopper to make our shopper want to purchase a product
or service from the company. In addition, your organization
will discover positive and negative factors influencing
your client retention. This report details what management
and owners need to know re: employee performance in order
to promote employees from within, adjust schedules,
identify your competition, or make other necessary
changes to accomplish the company's goals. In other
words, this report facilitates your ability to operate
a profitable business.
This service does not discriminate. It recognizes
lost business opportunities and talent that may be promoted. In
any event this service becomes the eyes and ears
of your company.