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"The success of the front desk
is the first and last impression of your business."
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Each Training Program is an in-depth customized training
session targeting the needs and goals of each area
of a company's operation. Through participation
and education those involved in the program come away
motivated with a clear understanding of how to better
perform, service the clients, and achieve the company's
goals. These training programs and seminars are conducted
on-site.
The Front Desk Person or Receptionist is
the first person a potential client meets when he or
she contacts your company. Whether it is on the
phone or in person the receptionist will leave your
clients and guest with a final first and last impression
of your company.
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This training program covers the role and duties of
the receptionist, the importance of that position and
how in just a few short moments the receptionist represents
the entire organization. All training programs are
customized to fit our client’s needs and to ensure
quality customer care.
Clients and Guests |
Telephone
Blues |
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Learn the proper way to
greet and handle clients and guests.
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Required guest registration
information.
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Appropriate customer service
and its value.
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Informing clients and guests
of upcoming changes and promotions.
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Learn how to manage multiple
clients, guests, and tasks with ease.
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Learn the most effective
methods to handle an irate client.
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Learn proper phone
etiquette.
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Learn how to make telemarketing
successful.
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Transferring calls to appropriate
departments and people.
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Scheduling solid appointments.
More show vs. No show.
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Teamwork
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Planning
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Achieving results.
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Motivate
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Trouble Shooting |
Avoid Communication
Mix-Ups |
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Members / Clients
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Staff
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Boss
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Potential Clients
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